AI Powered Virtual Front Office
Built for HVAC · plumbing · roofing · dental · auto
- AI Chat
- Call Handling
- Scheduling
- Work Orders
Never miss another service call.
Novex is the 24/7 AI front office for service businesses. It answers every call in under a minute — 100% U.S. Based — qualifies the job, books it in the scheduler you already use, and texts the customer the confirmation. No voicemail, no after-hours backlog.
From $199/month · included minutes with simple overages · live in a week.
- 100% U.S. Based
- Instant Response
- Boost Productivity
- Better Customer Experience
“Hi, my furnace just stopped and I’ve got a baby at home. Can someone come out tonight?”
“I’m sorry — let’s get somebody out. What’s the address, and is anything showing on the thermostat?”
“412 Oak, it’s totally dark on the panel.”
“Got it — I’m booking you the 8:45 p.m. emergency slot with Brian. You’ll get a text confirmation now.”
- Calls
- 128
- Booked
- 94
- Revenue
- $12.4k
Revenue leak
How much revenue is your shop losing to missed calls?
Tweak the numbers below to see what your phone is leaving on the table every month — and every year.
You’re losing
$10,400/ month
≈ $124,800 per year
Estimate assumes you close the same % of recovered calls as you currently do. Not a guarantee.
Capabilities
Everything that happens between “the phone rings” and “the invoice is paid.”
Most front-office software handles one step of the loop. Novex handles the whole loop — voice, SMS, qualification, scheduling, reminders, reviews — so you stop stitching tools together.
Voice, answered in seconds
A live-sounding AI picks up every call — weekday, weekend, 8:30 p.m. furnace death — in well under a minute. No voicemail, no missed calls going to a competitor.
Text-back + confirmations
After the call Novex texts the caller a confirmation, address, and ETA window, and queues reminders 24 hours before the appointment — your office stops chasing no-shows.
Lead qualification, scripted
Trained for trade-specific scripts, Novex captures the right job details — problem, urgency, address, gate code — and routes true emergencies ahead of routine work.
Books into Novex’s schedule
The booked job lands in Novex’s own scheduler — one queue the office and the techs both see, and an SMS confirmation goes out to the customer the moment it’s on the books.
Reminders + no-show recovery
Two-touch appointment reminders shrink the no-show rate. If a booking drops, Novex automatically rebooks from the same thread — no operator drag.
Reviews + win-back loop
After the job, requests a Google review from the satisfied customer and surfaces the unhappy ones back to you first. Re-engages past customers on a quarterly cadence.
How it works
Three steps. The first week. Then Novex runs the front office so you can run the trucks.
- 01
AI answers the call
Novex picks up in under a minute with a live-sounding voice, 24/7 — so no after-hours or weekend call ever rolls to voicemail while your techs sleep.
- 02
Extracts lead info
Captures the problem, urgency, address, gate code, and qualifying details in the trade-specific script trained for HVAC, plumbing, roofing, dental, and auto.
- 03
Books the job or sends SMS
Books the appointment in Novex’s own schedule, then texts the caller the confirmation, address, and ETA window. Emergencies route ahead of routine work.
Talk to sales
Bring us the calls your shop cannot afford to miss.
Tell us who you are, what your business does, and which service needs the most help. A Novex specialist will review the fit, recommend the right plan, and follow up within one business day.
Name, business, phone, email, and service need are required. After you submit, we’ll use your answers to make the first conversation specific to your trade — not a generic product tour.
Share the contact and service details that help us understand your front desk and recommend the right starting point.
Customers
The shops that stopped sending callers to voicemail.
Three owners, three trades, the same story — calls answered, jobs booked, weekends back.
“A furnace call came in at 9:40 p.m. last December with a newborn on the line. Novex had the emergency booked, the SMS confirmation out, and our tech driving there in eleven minutes. That single call paid for the year.”
HVAC shop, Cincinnati
Marcus Reed, owner-operator · 14 years in business
“We were losing two hygiene chairs a week to no-shows. The text-back and the 24-hour reminder cut it down to maybe one a month — and the Google reviews from real patients have been the best part of the switch.”
Family dentist, Phoenix
Dr. Lena Okafor, DDS · 2-chair practice
“After a storm the phones ring off the hook at midnight. Novex picks up every one, captures the address and the scope, and our morning crew starts the day with a real dispatch board instead of a backlog of voicemails.”
Roofing crew, Tampa
Brett Holloway, owner · 22 years · HAAG-certified inspector
Never miss another customer call.
Novex turns the calls you keep missing — typically worth $500–$900 each in lost revenue for HVAC and similar trades — into booked, billed work. Talk to us; we’ll be honest if it isn’t a fit.