Terms of Service

Using Novex

Novex provides software and related services that can answer business calls, capture caller information, schedule appointments, send configured messages, and help a service business manage follow-up. The exact features available to you depend on your plan, configuration, integrations, and written order details.

By using Novex, you agree to these terms and to use the service lawfully. If you are using Novex for a business, you represent that you can bind that business to these terms.

Accounts and responsibilities

• Keep account, billing, business-hours, routing, and contact information accurate.
• Protect login credentials and promptly report suspected unauthorized access.
• Make sure your business has the permissions and notices required to use caller data, recordings, messages, and integrations.
• Review automated answers, bookings, messages, and other outputs before relying on them for important decisions.

Acceptable use

You may not use Novex to break the law, impersonate another person or business, send unlawful or abusive communications, interfere with the platform, probe or bypass security controls, upload malicious code, or process information you are not authorized to handle. Novex may limit or suspend access when reasonably necessary to protect the service, users, callers, or the public.

Integrations and customer content

You retain responsibility for the information, scripts, instructions, customer records, and other content you provide or connect to Novex. You grant Novex the limited permissions needed to host, process, transmit, and display that content to operate the service and the integrations you select.

Third-party products and integrations may have their own terms, availability, fees, privacy practices, and data-retention rules. Novex does not control those third-party systems or their policies.

Service changes

Novex may change, improve, or discontinue parts of the service as the platform evolves.

Disclaimers and liability

Novex is an operational tool, not a replacement for professional judgment, emergency services, legal advice, medical advice, or a business’s own review and compliance processes. Automated systems can be unavailable, incomplete, or mistaken. Review automated outputs before relying on them for important decisions.

SMS program terms

By opting in to receive SMS messages from Novex, you agree to receive service-related texts at the mobile number you provide. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive SMS messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

Contact

Questions about these terms or Novex can be sent to novex-2@polsia.app.