Privacy Policy

Information we collect

Depending on how you use Novex, this may include information you provide directly, such as your name, work email, phone number, business details, account credentials, support messages, and billing or onboarding information.

When the service is enabled for your business, Novex may also process caller details, appointment requests, messages, call recordings or transcripts, scheduling information, and notes needed to answer, qualify, and follow up on customer calls, based on the features enabled for your business.

We may receive limited technical information when you use the website, such as browser type, device information, approximate location, IP address, and activity logs used for security and reliability.

How we use information

• Provide, maintain, secure, and improve Novex and its support services.
• Answer calls, capture requests, schedule work, and send configured follow-ups.
• Authenticate accounts, process payments, and communicate about the service.
• Monitor performance, prevent abuse, troubleshoot issues, and meet legal obligations.

SMS communications

If you provide your mobile number and opt in to receive SMS messages from Novex, we use that number to send the messages you requested and related service updates. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. We do not share mobile numbers or SMS consent with third parties or affiliates for their marketing purposes.

When information is shared

Novex may share information with service providers that host, secure, support, analyze, or deliver parts of the platform; with integrations that your business chooses to connect; or when disclosure is reasonably necessary to comply with law, protect rights, investigate misuse, or prevent harm. We do not treat a customer’s business data as a public directory.

Retention and security

We intend to keep information only for as long as needed to provide the service, meet contractual or legal obligations, resolve disputes, and maintain secure business records. Novex uses administrative, technical, and organizational safeguards appropriate to the information it handles, but no system can be guaranteed completely secure.

Your choices and rights

Depending on where you live and your relationship with Novex, you may have rights to access, correct, delete, export, or restrict certain personal information. Contact us with a request and enough detail for us to identify the relevant account or business. We may need to verify the request before acting.

Changes and contact

We may update this policy as Novex changes. The effective date above will be updated when a revised version is posted. Questions, requests, and corrections can be sent to novex-2@polsia.app.