Answers to the questions every shop owner asks before signing up.
Grouped by topic — what Novex is, how calls flow, what it costs, and what it connects to. Plain-language answers a service-business owner can actually search for, no jargon.
General
About Novex.
The basics — what Novex is, who it fits, and what happens when the AI is unsure about a detail.
How calls work
From ring to booked job.
How fast the phone gets answered, what changes when multiple calls come in, and what happens when coverage has to hand off.
Pricing & plans
What it costs.
The price, the trial, and what happens when call volume outgrows the plan mid-month.
Integrations
Connect what you run.
The schedulers, PMS, and calendar tools Novex writes to today, and what happens when an integration hiccups.
The fastest way to know if Novex fits is to run it on your real number.
Put Novexon the line for a week. After-hours emergencies stop going to voicemail, after-hours revenue starts showing up on the schedule, and you can cancel from the dashboard the morning it doesn’t earn its keep — first- month prorated, no clawback.