Stop losing new-patient calls after 6 p.m.
A cracked crown at 8 p.m. on a Saturday, a new patient in pain Googling “dentist near me” at 10 p.m. on a Wednesday — both are $200 to $500 exam tickets the moment someone picks up. Novex is a 24/7 AI front office built for dental practices: it answers in under a minute, captures insurance and visit reason, books the appointment into Dentrix or Eaglesoft, and texts the patient a confirmation before they hang up.
From $199–$799/month · live in a week · included minutes with simple overages.
How it works
Three steps from after-hours ring to a booked operatory.
The same loop that books after-hours HVAC emergencies — retuned for dental front desks. New-patient and emergency calls are qualified on the first ninety seconds, scheduled into the PMS, followed up like clockwork.
- 01
Novex answers the after-hours new-patient call
A live-sounding AI picks up at 7 p.m. when the front desk is gone, on a Sunday, on a holiday. The new patient on the other end hears a calm voice — not voicemail — and stays on the line long enough to be qualified instead of dialing the next practice on Google.
- 02
Captures insurance + visit reason + urgency
Trained for dental front-desk flow, Novex pulls whether they are new or returning, their insurance carrier and member ID, the reason for the visit — cleaning, broken crown, emergency pain, cosmetic consult — and any urgency, before the caller hangs up.
- 03
Books into Dentrix / Eaglesoft / Open Dental / Curve
Writes the appointment straight into the PMS the practice already runs, sends a text confirmation with the office address and intake forms, and drops recall or hygiene reactivation into the queue so dormant patients get re-engaged on autopilot.
Pricing
Dental practices on Novex.
Flat monthly plans with included minutes and simple overages on the after-hours new-patient calls that fill the schedule.
All-in
$199–$799/ month
A single booked new-patient exam typically pays for the month. See full tier comparison below.
- 24/7 AI receptionist — voice + SMS, dental-trained
- Books into Dentrix, Eaglesoft, Open Dental, or Curve
- Captures insurance carrier, member ID, and new-patient intent
- Qualifies visit reason — cleaning, emergency, cosmetic, recall
- Two-touch reminders + automatic reschedule on drops
- Google review requests + quarterly hygiene reactivation
Or call +1 701-504-2151.
Why dental
Why dental practices choose Novex.
New-patient calls compress ten minutes of front-desk triage into the first phone call. These are the four things Novex does on that call that an answering service, a voicemail box, and a tired office manager cannot.
Picks up after-hours patient calls in under 60s, 24/7
A new patient in pain at 9 p.m. with a cracked molar is a one-call decision. Novex answers before they hang up and call the practice down the road — every missed call is a $300 to $500 exam that walks in somewhere else.
Captures insurance + visit reason + patient intent
A new-patient call compresses ten minutes of front-desk triage into the first ninety seconds. Novex pulls carrier, member ID, new vs. returning, visit reason, and urgency — so the patient shows up with the right paperwork and the operatory is the right type.
Books the appointment into Dentrix or Open Dental
No new tool for the front desk to learn. The appointment lands in the same scheduler they already live in, with insurance, visit reason, and contact info pre-filled so check-in is two minutes instead of fifteen.
Reactivates dormant hygiene patients on autopilot
Patients who missed their six-month cleaning are walking revenue hidden in your own PMS. Novex runs the recall + hygiene queue on a schedule so dormant chairs get rebooked without your team chasing them down.
Owners
The dental practices that stopped sending after-hours calls to voicemail.
“We were sending 40% of our new-patient calls to voicemail after 6 p.m. Week two on Novex, three of them were booked cleanings with insurance already attached. Same operator, same chairs — the phone just stopped ringing empty.”
Single-location dental practice, Austin
Dr. Marisa Ortega, owner · 4 operatories
“Hygiene reactivation used to be a quarterly project our office manager dreaded. Now it runs itself — recall texts go out, reschedules happen in the same thread, chairs stay full between insurance cycles.”
Multi-chair DSO, Charlotte
Greg Whitfield, regional operations · 22 practices
Stop sending after-hours patient calls to voicemail.
Every after-hours new-patient call you miss right now is worth $200 to $500 to the practice that answers it next. Run Novex on your number for a week — most dental offices book enough new-patient exams to cover the month in their first Saturdays back.