Never miss a no-heat call.
A furnace failure at 11 p.m. with an infant in the house, or a 102°F AC outage on a Sunday — both are $500 to $1,200 emergency tickets the moment someone picks up. Novex is a 24/7 AI front office built for HVAC: it answers in under a minute, captures thermostat status and household flags, books the emergency slot into ServiceTitan or Jobber, and texts the homeowner before they hang up.
From $199/month · included minutes with simple overages · live in a week.
Hear it in action
A Spanish call, handled from hello to booked emergency.
Press play to hear how Novex keeps a Spanish-speaking homeowner calm, captures the details that matter, and moves a no-cool call toward the next available visit.
See what this flow could look like on your number.
Spanish sample call
Novex HVAC
Listen to a sample call
Spanish sample call transcript
- Caller01
Buenas noches. Mi aire acondicionado dejó de funcionar y hace mucho calor en casa.
- Novex02
Buenas noches, gracias por llamar a Novex. ¿Está el sistema completamente apagado?
- Caller03
Sí, el termostato marca treinta y ocho grados y no sale aire.
- Novex04
Entiendo. ¿Hay alguna persona vulnerable o una mascota en casa?
- Caller05
Sí, tenemos un bebé y un perro.
- Novex06
Gracias por avisarme. Voy a marcar la llamada como una emergencia y buscar la primera visita disponible.
- Caller07
¿Pueden venir esta noche?
- Novex08
Sí. Tenemos una ventana de emergencia a las ocho y cuarenta y cinco. También le enviaré un mensaje de confirmación.
Ready to play
How it works
Three steps from a furnace death to a dispatched truck.
The same loop that books 9 p.m. plumbing emergencies — retuned for HVAC. No-heat and AC-outage calls are qualified on the first ninety seconds, scheduled into your existing system, followed up like clockwork.
- 01
Novex answers the no-heat / no-cool call
A live-sounding AI picks up in under 60 seconds, 24/7 — weekday, weekend, a 9 p.m. furnace death or a 102°F AC outage — so no emergency ever rolls to voicemail while your techs are on a job.
- 02
Books into the existing schedule
Trained for HVAC, Novex pulls the thermostat status, system type, working / not working, and any infants or pets at home — then books the emergency slot straight into ServiceTitan, Housecall Pro, or Jobber, flagged priority.
- 03
Follows up for tune-ups and reviews
After the repair, Novex schedules the quarterly filter-change / AC check-in, requests a Google review from the satisfied customer, and wins back anyone who went cold after the visit.
Pricing
HVAC shops on Novex.
Flat monthly plans with included minutes and simple overages. Choose the tier that matches your call volume and keep answering after the included minutes are used.
All-in
$199–$799/ month
400–3,000 included minutes per month, then a simple per-minute overage at your plan rate. See the full tier comparison below.
- 24/7 AI receptionist — voice + SMS, HVAC-trained
- Books into ServiceTitan, Housecall Pro, or Jobber
- Thermostat + system-type capture on every call
- Emergency routing with infant / pet flagging
- Tune-up reminders + 6-month AC check-ins
- Google review requests + quarterly win-back outreach
Or call +1 701-504-2151.
Owners
The HVAC shops that stopped sending emergency calls to voicemail.
“A furnace died at 9 p.m. with a newborn on the line. Novex had the emergency booked, the SMS confirmation out, and our tech driving there in eleven minutes. That single call paid for the year.”
HVAC shop, Cincinnati
Marcus Reed, owner-operator · 14 years in business
“Phoenix summers used to overflow our office. Now the AC-outage calls come in qualified, booked, and the customer texted — before I've even seen the voicemail light blink.”
HVAC + refrigeration, Phoenix
Daria Castillo, GM · 22 trucks
Stop sending no-heat calls to voicemail.
Every after-hours no-heat call you miss right now is worth $500 to $1,200 to the HVAC shop that answers it next. Run Novex on your number for a week — most emergency tickets cover the bill for the month in a single night.