Never miss a no-heat call.
A furnace that dies at 11 p.m. costs you a $1,500 emergency job or the family on Google picking the next HVAC company on the list. Novex is a 24/7 AI front office built for HVAC — answers in under a minute, captures thermostat status and household-risk details, books the emergency slot into ServiceTitan or Jobber, and texts the homeowner before they hang up. So a missed after-hours furnace call, a Saturday AC outage, and a no-show callback during install season never reach voicemail.
From $199–$799/month · live in a week · included minutes with simple overages.
How it works
Three steps from a cold nursery to a dispatched truck.
The same loop that books plumbing emergencies at 9 p.m. — retuned for HVAC. The homeowner never reaches voicemail. Your tech never hears a fuzzy description. The emergency slot never sits in a callback queue.
- 01
Novex picks up the after-hours no-heat call
A live-sounding AI answers in under 60 seconds, 24/7 — weekday, weekend, 1 a.m. furnace outage with kids at home — so no HVAC emergency ever rolls to voicemail while your techs are on a job.
- 02
Captures thermostat status + family-risk info
Trained for HVAC, Novex grabs the thermostat reading, age of the unit, system type, and whether the household has infants, elderly residents, or pets — before the caller hangs up.
- 03
Books the emergency slot + texts the dispatcher
Writes the priority appointment straight into ServiceTitan or Jobber, texts the homeowner a confirmation and ETA, and pages the nearest available tech with the triage notes pre-filled.
Pricing
HVAC shops on Novex.
Flat monthly plans with included minutes and simple overages on the after-hours calls that pay for the month.
All-in
$199–$799/ month
A single booked weekend AC-emergency typically pays for the month. See full tier comparison below.
- 24/7 AI front office for HVAC — voice + SMS
- Books into ServiceTitan, Housecall Pro, or Jobber
- Triage tuned for no-heat, no-cool, and smell-of-gas
- Thermostat + family-risk capture in the first 90 seconds
- Two-touch reminders + automatic rebooking on drops
- Google review requests + quarterly win-back outreach
Or call +1 701-504-2151.
Why HVAC
Why HVAC shops choose Novex.
HVAC emergencies compress every minute of triage into the first phone call. These are the four things Novex does on that call that an answering service, a voicemail box, and a tired dispatcher cannot.
Picks up after-hours furnace calls in under 60s, 24/7
A no-heat call with kids at home doesn’t wait for morning. Novex answers before the caller hangs up and dials the next HVAC shop on Google.
Captures thermostat status + family risk before the caller hangs up
HVAC emergency triage lives or dies on the first 90 seconds. Novex pulls thermostat reading, unit age, and household composition — so your tech arrives prepared, not guessing.
Books the emergency slot into ServiceTitan or Jobber
No new tool for your techs to learn. The job shows up in the same scheduler they already live in, flagged priority, with the address and triage notes pre-filled.
Recovers dropped install callbacks — no office drag
During install season the callback queue snowballs in days, not weeks. Novex automatically rebooks from the same text thread — your office stops chasing no-shows.
Get in touch
Talk to an HVAC specialist.
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